If you have placed an order with Fanartic but have not received an order confirmation email then you have probably provided us with the wrong email address. Please contact us using the contact form or email us at firstname.lastname@example.org, and we will update your order information, so you can receive your order confirmation properly.
Out of uniqueness and being an environmentally conscious company, your order is created individually just for you. Therefore, contact us as soon as possible at email@example.com. Once your order has entered our printing system you will not be able to regret your purchase.
No, after they have been taken out of the original factory packaging you cannot return them. We only accept products that are in their original state.
In case of factory damage, transport damage, or any other form of damage, please send us a claim to firstname.lastname@example.org In case damage is only visible after items have been unpackaged other rules apply. Take pictures of the damage and include them in your claim email.
In case of transport damage, please also include pictures of the box/tube in which you've received your products.
You are responsible for postage and shipping costs. The parcel needs to be packaged the exact same way it was when you received it from us. It is important to re-roll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape, so we can take it out of the tube easily upon return. Let us know via the contact form or via email: email@example.com what you are returning and what the reason is for your return, accompanied by your order number.
Once Fanartic has received the goods and confirmed they are in perfect shape we will refund you the money and send a confirmation email.
If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form or by emailing us at firstname.lastname@example.org As soon as we receive the pictures of the damaged package and products, upon acceptance of the faults we will send you a new package and arrange for the damaged goods to be returned to us.
All orders placed are handled separately alongside the production of each and every order.
For goods that are returned to us because the customer has not collected the goods, we charge a fee of $__ to cover our packaging fee and costs of return shipping.